Jira Service Management

{"xsrfToken":"3009808e-6328-4dcd-84c3-270463fd8488_c6c3471415ae1e979c870e6724a61922bc690aeb_lout","branding":{"id":"1","key":"prs","name":"FT Industries Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"FT Industries Supports Support Center","sharedPortalName":"FT Industries Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"FT Industries Supports Support Center","sharedPortalName":"FT Industries Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7188511e-c84e-4716-9d89-c28eba7e5ea7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJjODU5MC1jNTM5LTQ0N2QtYWM2NS1lODU2M2NmMzVlYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxODg1MTFlLWM4NGUtNDcxNi05ZDg5LWMyOGViYTdlNWVhNyI6WyJyZWFkIl19LCJleHAiOjE2NjQ1NzM4MzQsIm5iZiI6MTY2NDU3MzIzNH0.trzGv3rf6l_0CPeIPkKdEvnaJ9eMa6eI8KJ9ng-qxLQ&client=99bc8590-c539-447d-ac65-e8563cf35ea2&height=300&mode=fit","bannerMediaApiFileId":"7188511e-c84e-4716-9d89-c28eba7e5ea7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"prs","projectId":10026,"serviceDeskId":1,"name":"FT Industries Support","description":"Welcome! You can raise a support request from the options provided,","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"19","name":"App problems","descriptionHtml":"","callToAction":"App problems","introHtml":"Having issues with the app? We can help you here.","icon":10445,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10445","groups":[1],"key":""},{"id":"23","name":"Bazaar Submission","descriptionHtml":"","callToAction":"Bazaar Submission","introHtml":"Do you want to advertise your business on our Bazaar? Well your in the right place!","icon":10459,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10459","groups":[1],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10467,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1,6],"key":""},{"id":"20","name":"Ideas","descriptionHtml":"","callToAction":"Ideas","introHtml":"Do you have an idea for the team for new merch, events etc? Submit them here.","icon":10443,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10443","groups":[1],"key":""},{"id":"22","name":"Lean On Us","descriptionHtml":"","callToAction":"Lean On Us","introHtml":"Need to take a 3 month payment holiday? Let us know here.","icon":10473,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[1],"key":""},{"id":"18","name":"Merch/Event Issues","descriptionHtml":"If your support request is related to event tickets please contact SeeTickets <a href=\"https://www.seetickets.com/customerservice\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here</a>","callToAction":"Merch/Event Issues","introHtml":"Having issues with merch or an order? We can help you here. If your support request is related to event tickets please contact SeeTickets","icon":10470,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[1],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system? Let us know here.","icon":10450,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[1,6],"key":""},{"id":"24","name":"Band Submission","descriptionHtml":"","callToAction":"Band Submission","introHtml":"","icon":10454,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10454","groups":[],"key":""},{"id":"21","name":"Bazaar Submission","descriptionHtml":"","callToAction":"Bazaar Submission","introHtml":"Do you want to advertise your business on our Bazaar? Well your in the right place!","icon":10455,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10455","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10466,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Primordial Radio"},{"id":6,"name":"HOF Comptitions"}],"orderMapping":{"6":[2,15],"1":[2,18,19,20,15,23,22],"3":[2],"5":[15],"4":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3fd235ab-4da6-396b-9c2b-b5dff66f45ca","appLinkName":"System Confluence","appLinkUrl":"https://ftindustries.atlassian.net/wiki","spaceKey":"FISF","spaceName":"FT Industries Support FAQ","spaceUrl":"https://ftindustries.atlassian.net/wiki/spaces/FISF","isServer":false},"labels":[],"projectKey":"PRS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":23,"projectId":10026,"form":{"name":"Bazaar Submission","descriptionHtml":"","callToAction":"Bazaar Submission","intro":"Do you want to advertise your business on our Bazaar? Well your in the right place!","instructions":"","icon":10459,"iconUrl":"https://ftindustries.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10459","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Use this to attach your company logo or any images for your Bizaar","descriptionHtml":"Use this to attach your company logo or any images for your Bizaar","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Bizaar Submisson"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/23","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/23","calendarParams":{"firstDay":0,"date":"2022-09-30T22:27:13+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3fd235ab-4da6-396b-9c2b-b5dff66f45ca","appLinkName":"System Confluence","appLinkUrl":"https://ftindustries.atlassian.net/wiki","spaceKey":"FISF","spaceName":"FT Industries Support FAQ","spaceUrl":"https://ftindustries.atlassian.net/wiki/spaces/FISF","isServer":false},"labels":[],"projectKey":"PRS","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OWJjODU5MC1jNTM5LTQ0N2QtYWM2NS1lODU2M2NmMzVlYTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NjQ1NzQ0MzMsIm5iZiI6MTY2NDU3MzIzM30.A2J2ip6VGlGhNS7Os1hOWiCDkr-Ec0qEVPFHvWNumzo","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"99bc8590-c539-447d-ac65-e8563cf35ea2","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2021-03-26T12:35:31.225Z","publish":{"jira":{"issueRequestTypeIds":[],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[21,23],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bazaar Submission","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Advertising Requisition"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"html","parameters":{"id":2,"htmlContent":"This form must be completed in full prior to any advertising placement."},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":42},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":56},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":60},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Special instructions"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Discount?"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":38},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"15":{"type":"pg","label":"Brief Business Details","validation":{"rq":true}},"56":{"type":"tu","label":"Website","validation":{}},"55":{"type":"ts","label":"Business Name","validation":{"rq":true}},"16":{"type":"te","label":"Email","validation":{"rq":true}},"59":{"type":"tu","label":"Twitter","validation":{}},"57":{"type":"tu","label":"LinkedIn","validation":{}},"6":{"type":"ts","label":"Phone","validation":{"rq":true}},"60":{"type":"tu","label":"Instagram","validation":{}},"31":{"type":"pg","label":"Any extra instructions","validation":{}},"58":{"type":"tu","label":"Facebook","validation":{}},"42":{"type":"ts","label":"Name","validation":{"rq":true}},"38":{"type":"cs","label":"Will there be discount for Primordial members?","validation":{"rq":true},"choices":[{"id":"50","label":"Yes"},{"id":"51","label":"No"}]}}}},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2021-03-26T12:35:31.225Z","publish":{"jira":{"issueRequestTypeIds":[],"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[21,23],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Bazaar Submission","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Advertising Requisition"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"html","parameters":{"id":2,"htmlContent":"This form must be completed in full prior to any advertising placement."},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Person making request"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":42},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":15},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":56},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":58},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":60},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Special instructions"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default"}},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Discount?"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":38},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"15":{"type":"pg","label":"Brief Business Details","validation":{"rq":true}},"56":{"type":"tu","label":"Website","validation":{}},"55":{"type":"ts","label":"Business Name","validation":{"rq":true}},"16":{"type":"te","label":"Email","validation":{"rq":true}},"59":{"type":"tu","label":"Twitter","validation":{}},"57":{"type":"tu","label":"LinkedIn","validation":{}},"6":{"type":"ts","label":"Phone","validation":{"rq":true}},"60":{"type":"tu","label":"Instagram","validation":{}},"31":{"type":"pg","label":"Any extra instructions","validation":{}},"58":{"type":"tu","label":"Facebook","validation":{}},"42":{"type":"ts","label":"Name","validation":{"rq":true}},"38":{"type":"cs","label":"Will there be discount for Primordial members?","validation":{"rq":true},"choices":[{"id":"50","label":"Yes"},{"id":"51","label":"No"}]}}}},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}